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Monsoon Salon Rajahmundry

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Privacy Policy

Monsoon Salon – Rajahmundry

Last Updated: September 2026

At Monsoon Salon (Rajahmundry), managed by Sri Vijaya Lakshmi Enterprises, we are committed to protecting the privacy and security of our clients, prospective customers, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information across our physical salon, phone/WhatsApp communications, online forms, and advertising channels.

1. Information We Collect

We collect personal information necessary to deliver high-quality personal care, styling services, and customer support. This includes:

  • Contact & Identification Data: Name, phone number, email address, gender, and date of birth/anniversary (for promotional discounts).

  • Booking & Service History: Preferred appointment dates, chosen services (hair chemical treatments, skin procedures, bridal makeovers), service notes, and purchase history.

  • Communication Records: Direct call logs, WhatsApp messages, social media direct messages (DMs), and inquiry form details.

  • Payment Data: Payment methods, transaction receipts, and billing details processed securely at the front desk or via digital payment gateways (UPI, Credit/Debit cards). We do not store full card details or CVVs.

  • Digital & Ad Interactions: Basic engagement data collected when you interact with our social media advertisements (e.g., Meta Lead Forms, Google Ads, or Google Business Profile links).

2. How We Collect Your Information

We collect personal details through the following touchpoints:

  • In-Person / Walk-Ins: Registration upon entering the salon, appointment check-ins, or physical consultation forms.

  • Phone & Direct Messaging: Calls to our front desk or direct chats initiated via WhatsApp.

  • Online Platforms: Appointment booking requests via Google Business Profile, Instagram, Facebook, or lead generation forms.

  • Feedback & Reviews: Customer surveys, Google reviews, or feedback forms submitted after your service.

3. How We Use Your Information

Your data is used strictly for legitimate business and operational purposes, including:

  • Scheduling, managing, and confirming your appointments.

  • Providing personalized hair, skin, and beauty consultations based on past service records.

  • Sending transactional notifications, such as booking confirmations, location details, digital invoices, and appointment reminders via WhatsApp or SMS.

  • Sharing promotional offers, birthday/anniversary discounts, and seasonal campaign updates (where you have consented or opted in).

  • Addressing customer inquiries, resolving complaints, and improving salon service quality.

4. How We Protect & Store Your Data

We implement industry-standard administrative, physical, and technical security measures to safeguard your information:

  • Secure POS & CRM Systems: Client records are stored in encrypted, cloud-based salon management systems protected by multi-factor authentication and role-based staff access controls.

  • PCI-DSS Compliant Payments: All electronic transactions are handled via secure, standardized payment gateways.

  • Confidentiality: Personal consultation records and hair/skin health details are kept strictly between you and your assigned stylist/aesthetician.

5. Information Sharing & Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for independent marketing purposes. We may share data only under the following limited circumstances:

  • Service Providers & Software Partners: Secure third-party platforms (such as SMS/WhatsApp gateway providers and salon POS software) solely to facilitate business communications and transactions.

  • Legal Requirements: When required by law, court order, or governmental authorities to comply with legal obligations.

6. Your Choices & Data Rights

You have full control over your personal information:

  • Opt-Out of Marketing: You can opt out of promotional WhatsApp messages, SMS, or emails at any time by replying “STOP” or notifying our front desk.

  • Access & Updates: You can request access to your personal data or ask us to update/correct your details by contacting our salon management.

  • Data Deletion: You may request the deletion of your customer profile from our active CRM database, subject to legal and accounting record-keeping requirements.

7. Contact Us

For any questions regarding this Privacy Policy, your personal data, or to update your communication preferences, please reach out to us:

  • Business Name: Monsoon Salon (Sri Vijaya Lakshmi Enterprises)

  • Location: Rajahmundry, Andhra Pradesh

  • In-Person / Phone / WhatsApp: +9162323 69999